Reputation Management

Reputation Management That Builds Trust

Your online reputation is shaped by what customers say—and it directly impacts whether people choose to do business with you. Reviews, accurate business listings, and social media activity all play a role in influencing consumer decisions. That’s why managing your reputation isn’t optional—it’s essential.

At Impact, we give you the tools to monitor, manage, and improve your online reputation from one centralized platform, helping you build credibility, outshine the competition, and drive more business.

All Your Reviews. One Dashboard.

Effortlessly track and respond to customer feedback by compiling reviews from across the web—including Google, Facebook, Yelp, and more. See what people are saying, spot trends, and take action to enhance your brand perception.

Use competitive benchmarking to see how your reputation stacks up against others in your industry and take informed steps to stay ahead.

Smarter Feedback Collection with NPS

Collect Net Promoter Score (NPS) feedback to measure customer satisfaction before asking for reviews. This helps you amplify positive experiences and address concerns before they escalate.

With integrations into platforms like QuickBooks Online, Jobber, and PetExec, you can automate feedback and review requests based on completed transactions—so you never miss a chance to hear from your customers.

Tailored Experiences That Scale

Use customer feedback to trigger personalized post-purchase journeys. Our automation tools allow you to deliver follow-ups, offers, or review requests based on a customer’s satisfaction level—building loyalty while saving time.

Show Up Where It Matters

Boost your visibility in local search by identifying and correcting inaccurate or missing business listings on top directories like Google, Facebook, and Bing. Accurate listings mean higher trust and better SEO.

Stay Informed. Stay Ahead.

Never miss a mention. We monitor reviews, blogs, news articles, and social media for any mentions of your business. With automated sentiment analysis, you can easily spot both praise and potential problems.

Get weekly executive reports and instant alerts whenever your business is mentioned—so you’re always in the know and ready to respond.

Take control of your online reputation today—and turn customer opinions into your strongest marketing tool.